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Network Senior Engineer – Collaboration and Voice Systems job in Schaumburg at Central Garden

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Network Senior Engineer – Collaboration and Voice Systems at Central Garden

Network Senior Engineer – Collaboration and Voice Systems

Central Garden Schaumburg, IL Full-Time
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Reporting to the Director, Network Operations this position will be responsible for leading and improving the IT Collaboration Engineering practice to ensure that Central’s voice, video, and collaboration platforms are designed, planned, and implemented in a stable, secure, and supportable way. Key to this position will be the ability to collaborate directly with the business and IT/IS department resources to deliver enterprise-wide solutions that meet and exceed requirements. This role will also mentor members of the Network Operations Collaboration team to foster the development of their technical expertise and business knowledge. This role will also provide direct end-user collaboration platform support as needed on the phone and in person.


  • Work directly with the business to capture technical functional and non-functional requirements required to achieve business objectives
  • Installation, configuration, optimization, and maintenance of Cisco Unified Communications Manager, Unity Connection, Unified Contact Center Express, Expressway, and other related collaboration systems such as Fax over IP.
  • Investigate utilization trends, vendor information, and functionality requests in order to make platform design recommendations to improve the efficiency, effectiveness, and cost of service solutions
  • Monitor and test system performance and provide performance statistics and reports to ensure service levels are met
  • Recommend and execute modifications to system environments in order to improve efficiency, reliability, and performance
  • Plan and implement system upgrades, maintenance fixes, and vendor-supplied patches
  • Evaluate and recommend alternate service delivery technologies including hosting of Collaboration services in the Cloud.
  • Escalating system issues; provide timely response to escalations
  • Develop and maintain design and support documentation
  • Assist other IS team members with hardware and operating system support and deployments
  • Responsible for proper configuration and operation of Remote Desktop Services platforms
  • Other duties as required


  • BS/BA in computer technology or related field preferred
  • Experience with Cisco Network, Voice and Video components required along with 3+ years of Cisco Collaboration Systems (CUCM, UCCX, CUC) experience
  • Knowledge and experience with Cloud hosting of Collaboration services preferred
  • Strong knowledge of TCP/IP Networking required
  • Strong knowledge of both TDM and SIP telecommunications protocols required
  • Experience with Service Delivery via Outsourced Partners preferred
  • ITIL Foundations Certification preferred
  • Ability to lift/move computers, peripheral equipment, and supplies (≤50Lbs)
  • Ability to work in a constant state of alertness and safe manner
  • Infrequently domestic travel required

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China, and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at [ Link removed ] - URL blocked - click to apply to learn more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.




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Job Snapshot

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Schaumburg, IL

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Not Specified

Date Posted

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